Returns & Exchanges
All refunds will be issued by check or refunded to the credit card with which you purchased your order. You may return most resaleable (non-customized) stock for a full refund within 10 days of delivery. Shipping charges will not be refunded unless the return is a result of our error (incorrect item sent or defective item). If an item is defective, damaged, or incorrect please contact us for a potential replacement. To return or exchange your eligible order, please call us at 1-800-892-0016 or email us at office@partnersinministry.org. In order to receive a refund, all items must be returned within 2 weeks of notifying us of your intent to return. Customized tracts, brochures, and booklets are not eligible for returns.
You should expect to receive your refund within four weeks of our receipt of the returned products. In many cases, the refund will be processed sooner than that.
Disclaimers
All returns must be in resaleable condition. In order to receive a refund, Partners In Ministry must receive all the returned products within 2 weeks of notifying us of intent to return. We recommend using FedEx or UPS shipping carriers and insuring your package. No COD’s or outside contractor packaging or shipping charges will be accepted. Refunds will be issued upon receipt of materials and they are found to be in resalable condition.
Expedited Fees
If you paid a fee for an expedited custom order, that fee is available for refund before the design proof has been approved. Once the proof has been approved, it immediately goes into production in which case the expedited fee cannot be refunded.
Customized Orders
Customers will receive a project proof for all custom print projects. All custom orders are proofed and approved by the customer before submitting the order. Once a project proof is approved, that order immediately goes into production and cannot be canceled. If we are able to catch the order before it’s shipped, and you no longer want it, we may be able to refund the shipping. Any refunded amount is subject to a 3% processing fee.
Partners In Ministry is not responsible for any misspellings, grammatical errors or other mistakes made or approved by the customer. Please review your proof thoroughly before approving. Partners In Ministry is not able to offer returns or refunds on customized products after they have been printed and/or shipped.
Digital Downloads
Digital products are non-refundable. If you experience technical difficulties directly related to the content or it’s delivery from Partners In Ministry, our customer service team will make every attempt to assist you. For assistance please call 1-800-892-0016 or email office@partnersinministry.org. Partners In Ministry cannot be responsible for troubleshooting internet access, browser, download bandwidth, or personal computer hardware or software issues.
International Shipping
For orders shipped outside of the United States, we may charge additional shipping fees beyond the fees on your original invoice. We will notify you beforehand if this is necessary.